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Cancellation & Refund Policy - Mysore Travelo

At Mysore Travelo, we aim to provide exceptional travel experiences. However, we understand that plans can change. Our cancellation and refund policy is designed to be clear and fair, ensuring a smooth process for our customers.

Cancellation Policy

General Cancellation Terms

  • Advance Notice: Cancellations made at least 15 days before the scheduled departure date will be eligible for a full refund, minus a small processing fee.
  • Moderate Notice: Cancellations made between 7 to 14 days before the departure date will incur a cancellation fee of 25% of the total booking amount.
  • Short Notice:Cancellations made within 7 days of the departure date will incur a cancellation fee of 50% of the total booking amount.
  • Last-Minute Cancellations: Cancellations made within 48 hours of the departure date will not be eligible for a refund.

Non-Refundable Services

Certain services and packages offered by Mysore Travelo are non-refundable. These include, but are not limited to:

  • Promotional or discounted packages
  • Special event tickets
  • Custom itineraries and packages created on special request

Group Bookings

For group bookings, the cancellation terms may vary depending on the size of the group and the nature of the package. Group bookings usually require a longer notice period for cancellations to be eligible for a full or partial refund.

Third-Party Services

If your travel package includes services provided by third-party vendors (e.g., hotels, airlines, or activity providers), their cancellation policies will apply. Mysore Travelo will assist in coordinating with these vendors, but we are not responsible for their specific cancellation terms.

Refund Policy

Refund Process

  • Refund Request:To initiate a refund, please get in touch with our customer service team at mysoretravelo@gmail.com or call us at 09663616192. Provide your booking details and the reason for cancellation.
  • Processing Time:Refunds will be processed within 7 to 14 business days from the date the cancellation request is approved.
  • Mode of Refund:Refunds will be issued using the same method of payment used for booking. In the case of cash payments, refunds will be processed through bank transfer or a cheque.

Partial Refunds

In cases where only a portion of the services or itinerary is canceled, a partial refund will be issued. The amount will be calculated based on the cost of the canceled services and the applicable cancellation fees.

No-Show Policy

If a customer fails to show up for the scheduled tour or service without prior cancellation, no refund will be issued. This policy is strictly enforced to manage resources effectively and to ensure availability for other customers.

Special Circumstances

Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, political unrest, pandemics), Mysore Travelo will work to provide alternative arrangements or reschedule the tour. Refunds in such cases will be handled on a case-by-case basis, considering the feasibility of rescheduling and the policies of third-party service providers.

Health-Related Cancellations

If a customer needs to cancel a booking due to medical reasons, Mysore Travelo may request a medical certificate. Refunds for health-related cancellations will be considered based on the individual case and the timing of the cancellation request.

Contact Information

For any questions or concerns regarding our cancellation and refund policy, please reach out to us:

Name: Email: mysoretravelo@gmail.com Phone:

09663616192

Address:

277 1st Cross Diwans Road Mysore 570024

Our customer service team is available to assist you with any queries or issues related to cancellations and refunds.

Amendments to the Policy

Mysore Travelo reserves the right to amend or update this cancellation and refund policy at any time. Any changes will be communicated via our website and will be effective immediately upon posting. Customers are encouraged to review the policy regularly to stay informed about the terms and conditions.

Your satisfaction is our priority. We aim to handle all cancellations and refunds transparently and fairly. If you have any feedback or suggestions for improving our services, please do not hesitate to contact us. Your input is valuable in helping us enhance our offerings and customer experience.